FAQ
1. How do I order?
You can pre-order weekly by Wednesday and pickup Friday evening or Saturday morning. Visit the Order FXBG BAKES page of the website. Once you place your pre-order you will receive a follow up email with an invoice and further instructions on how to pickup and make the payment for your order. All orders are subject to Virginia sales tax and 4% service charge and is added to your order invoice. Payments FXBG BAKES accepts are cash, Apple Pay, Google Pay and all major debit/credit cards.
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2. Why can’t I pay on the website?
Virginia has restrictions on where homemade products can be sold. Because Fredericksburg Bakes LLC is a cottage home bakery our goods may only be sold in person, online sales are prohibited. See: How do I order for more details.
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3. What do you sell?
FXBG BAKES currently sells cookies, cinnamon rolls, and scones. Check out the menu to see what is currently available.
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4. Do you deliver?
We do not deliver currently.
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5. Do you take large or custom orders?
Large orders need a two-week lead time to be sure FXBG BAKES can fit the order into our bake days.Each type cookie ordered must be ordered in increments of a dozen (12). A 50% deposit is needed for large orders. Visit our Special Occasion Order page, call 826-240-1504 or email fxbgbakes@gmail.com.
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6. Where do I pick up my order?
Orders are available for pick up Friday evening 5pm-7pm and Saturday mornings 9am-12pm at Eagle Village shopping Center in Fredericksburg, VA. Off RT 1 close to Mary Washington University.
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7. Refunds and Cancellations
Should you need to cancel your order you can call 826-240-1504 or email fxbgbakes@gmail.com 48 hours before pickup and your payment will be refunded. Should you not be satisfied with your order FXBG BAKES will do what it can to make things right.
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8. Do you have a storefront?
No, currently you will need to pre-order and then pickup your order at The Eagle Village Shopping Center on Friday evening or Saturday morning.
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9. When and where are the cookies baked?
All baked goods are baked and packaged in Fredericksburg Bakes LLC home kitchen the day of pick-up.
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10. What is the best way to eat and store the cookies?
Cookies are best day of but will store on the counter in an airtight container for 3 to 4 days. Refrigerate cookies for up to 7 days. And most cookies can be frozen for up to 2 months. When ready to eat bring them to room temperature. Pro tip: use your microwave to warm the cookies for 5-10 seconds for gooey goodness.
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11. What is your allergy policy?
Fredericksburg Bakes LLC cookies and other baked goods are made in a home kitchen, and may have trace amounts of tree nuts, peanuts, dairy, wheat, soy, and eggs. We are not allergen free nor are we gluten free.
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12. What is a home cottage business?
Fredericksburg Bakes LLC is a Home Cottage Business which means that the cookies are made in a home kitchen that has not been subject to inspection.